Royal Melbourne Institute of Technology is one of Australia’s leading educational institutions, with a global reputation for innovation in teaching and research. Established in 1887, RMIT has expanded its network to countries such as Vietnam and Spain, attracting thousands of international students with a modern, diverse and practical educational environment.
In Vietnam, RMIT has built a dynamic and creative learning community, helping students develop comprehensively in terms of academics and social skills. With the mission of “ready for the future”, RMIT constantly invests in advanced technologies and management methods to optimize the learning experience for students and improve operational efficiency.
During its expansion and development, RMIT Vietnam faced many challenges in managing information and operating its operations. As a large educational institution, RMIT needed an integrated solution to effectively manage student, lecturer, curriculum, and departmental data. Legacy management tools were no longer able to meet the school’s growth rate, and fragmentation in the data system made it difficult to link and manage comprehensively.
RMIT’s management team realized that using multiple different softwares slowed down the exchange of information between departments, leading to a reduction in overall operational efficiency. They needed a unified platform that would centralize data in a single place, allowing departments to easily interact and manage information in a smart and time-saving way.
To address these challenges, RMIT decided to implement Zoho One – an integrated platform with multiple applications to support effective admissions management. Zoho One has been with RMIT’s admissions department for nearly a decade.
Currently, Zoho supports more than 30 team members to handle hundreds of emails and calls every day from a single interface.
Easy setup and migration
The first impression of Zoho One is its user-friendly interface, integrated with many useful features, helping with overall management and minimizing learning time for all team members.
During the initial training, the team grasped about 70% of the features after just the first tutorial and fully understood the system within a week. This helped them structure and define clear workflows for everyone.
Connected Systems
The admissions process at RMIT involves various work stages. Zoho One with its diverse portfolio of applications has helped achieve and maintain smooth admissions operations.
- Zoho SalesIQ captures customer information from user interactions on RMIT’s website into CRM.
- Zoho CRM provides contextual information for customer and account management.
- Zoho Campaigns sends regular automated follow-up emails.
- Zoho Survey collects feedback to improve the overall experience.
- Zoho Analytics generates contextual and predictive reports on a regular basis.
- Zoho Expense manages inventory, generates invoices, and optimizes the payment process.
Student Data Protection
Student privacy and security are top priorities at RMIT. They need a system that recognizes this value. With Zoho One, RMIT can centralize everything on the same platform, minimizing the risk of data leakage when switching between applications.
Using Zoho One has brought many outstanding benefits to RMIT Vietnam. First, this solution has helped the school increase operational efficiency and optimize management processes. RMIT departments can coordinate quickly and effectively, no longer encountering obstacles in information communication or delays in data processing.
Moreover, Zoho One has helped RMIT improve the student experience by shortening processing times and improving service quality. By integrating data from departments, the school can provide support services to students in a more consistent and convenient way. Reports from Zoho Analytics also help the leadership team to see and monitor the progress of the school, helping them adjust strategies promptly to meet the growing needs of students and lecturers.
Zoho One not only helps RMIT Vietnam optimize its internal management system but also helps the school improve its ability to serve students, meeting modern and innovative learning requirements. RMIT Vietnam is now ready to move into the future with an advanced technology platform that helps create a complete and sustainable learning environment.
