Bring customer service to the upper level with Zoho Desk

Remain long-term relationships with your customers is a navigation to further business reinforcement. Happier customers mean higher-value corporations, then what’s better than an online customer-centric solution that meets your diverse needs? Let Zoho Desk elevate your enterprise assets!

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Zoho Desk accompanies your journey to thrive in customer loyalty with multifunction software

Nurture customer bonds with prompt response, timely resolution of issues in order to achieve satisfaction scores with the services you offer. An end-to-end procedure fosters trust and encourages positive interactions throughout CX lifecycle.

Entire automation workflows

Zoho Desk empowers all customer-oriented interactions, leveraging each component not only for external services but also for in-house processes.

An organized, distributed, and timely customer service system

Multichannel customer support: direct chats, emails, phone calls, social media

Perfect-designed for monitoring work progress and allocating tasks

Best-suited for every business scale

We supply accessible and helpful software to suit the performance needs of every agent in this digital age. Gain a competitive advantage by ensuring an effortless customer experience.

Cultivate initial interactions with off-the-shelf Zoho Desk features

Increased customer retention rate with tailored support center for SMBs

Implement comprehensive CX approach for large-scale corporations

Enormous business apps & integrations

Get access to top-rated available Zoho Desk integrations to better serve your business efficiency at ease, without technical expertise.

Virtual assistant Zia supports existing scenarios

950+ Zoho Desk integrations

Easily connected with Zoho Flow to supercharge productivity

Higher security

Strengthen all security procedures to create a trusted administration platform with Zoho Service Desk capabilities.

Compliance with GDPR, HIPAA and CCPA requirements and standards

Committed to user and business data protection policy

Limited internal data-sharing functions for proper security

Why choose our Zoho Desk solution for customer engagement?

Across any online channel your business owns, you can connect with and resolve customer issues in seconds due to the convenience and systematization of Zoho Service Desk.

Boost satisfaction

We provide tools for businesses to measure happy ratings, thereby promptly adjusting breakthrough customer service strategies. Get feedback from customers quickly alongside follow-up dashboard.

Automated workflows

Build up your workflow within a few steps, no technical expertise is needed. Blueprint assistant from Zoho Desk will train new staffs automatically on your behalf.

Maximized-level metrics

Our Zoho Service Desk delivers advanced analytics by Zoho Reports, which allows users to generate intensive-metric reports. Once again, intuitive drag and drop operations save you time and productivity.

Available Add-ons

The technology ecosystem from Zoho drives customer engagement when users can apply online workspace software suites from Google, Outlook, Slack, Jira, etc. Not to mention email and chat support tools such as Mailchimp, Hubspot.

Mobile Compatibility

Zoho Desk App for Android and IOS enables you to work from anywhere, support customers promptly and control customer service at the push of a button.

Optimized Cost

Dxforce delivers a streamlined, modern, intuitive customer service system at a flexible cost. This allows businesses of all sizes to use Zoho Desk with less concerns. We guarantee pricing that is optimized for each business need and no hidden costs.

Frequently Asked Questions

Find answers to commonly asked questions about Zoho Desk

What are the pricing options for Zoho Desk?

Zoho Desk offers multiple pricing plans, including a free tier with limited features, and paid plans starting with the Standard, Professional, and Enterprise versions that offer advanced functionalities.

Can I customize the ticketing system in Zoho Desk?

Yes, Zoho Desk provides customization options to modify ticket fields, create custom views, automate ticket workflows, and apply your company branding to the help desk portal.

What types of customer support can I provide with Zoho Desk?

Zoho Desk enables support via multiple channels including email, phone, live chat, social media, and a self-service knowledge base.

Is Zoho Desk available on mobile devices?

Yes, Zoho Desk has mobile apps for both iOS and Android, allowing support agents to manage tickets, communicate with customers, and track performance on the go.

Does Zoho Desk offer reporting and analytics?

Yes, Zoho Desk provides comprehensive reporting and analytics tools to track key performance metrics, such as ticket response time, agent performance, and customer satisfaction.

How can I automate customer support tasks in Zoho Desk?

Zoho Desk allows users to automate routine tasks such as ticket assignment, email notifications, and workflow rules, helping businesses to improve response times and efficiency.

Foster customer satisfaction right away to captivate their hearts. Zoho Desk is the preferred choice to continuously increase your return rate based on insightful data and metrics.