Hanoi School of Business and Management (HSB) is one of the leading educational institutions in Vietnam, affiliated with Hanoi National University. HSB is known for its high-quality training programs, from undergraduate to postgraduate levels, including doctoral programs. The school has received many international certifications, including the ACQUIN certification from Germany, affirming its training quality and reputation in the field of education.
HSB not only focuses on providing knowledge but also aims to develop practical skills for students. To achieve this goal, the school needs an effective data management system to track student information, learning outcomes and other related activities.
Before implementing Zoho Flow, HSB faced many difficulties in managing student data. Data was stored mainly on google sheets, which led to some serious problems:
• Large data volume: With the increasing number of students, data management became more complicated. Spreadsheets became difficult to control and prone to data entry errors.
• Manual process: Manually entering data into Google Sheets was time-consuming and prone to errors. Staff had to constantly update information, which not only reduced work efficiency but also caused delays in information processing.
• Lack of real-time data access: The current system did not allow HSB to access data quickly and accurately. This affected the ability of the management to make timely and accurate decisions.
With the above challenges, HSB urgently needed a more powerful solution to manage data more effectively.
To solve the challenges of data management, HSB decided to partner with i3 Network Systems. The team proposed a comprehensive solution, starting with migrating the data storage system from google sheets to Zoho CRM. By using the Zoho CRM system, not only does it help organize and manage student information more efficiently, but it also provides many powerful tools for data analysis and reporting.
In addition, to collect student information automatically and accurately, HSB deployed Zoho Forms. This application allows for easy creation of online forms, helping students fill in information without having to manually enter it into spreadsheets. When students complete the form, the information is automatically sent to Zoho CRM, where all student-related data is stored. At the same time, to ensure data security, the information is also recorded in Zoho Sheet as a backup.
Notably, the integration between Zoho Forms and Zoho CRM is done through Zoho Flow. This tool allows for workflow automation without the need for complex programming. As a result, all information collected from the form is updated instantly on both platforms, helping HSB maintain data accuracy and synchronization.
The implementation of Zoho Flow has brought significant benefits to HSB. First of all, the workflow has been optimized by more than 70%, according to Dr. Hoang Anh Tuan – Deputy Head of Training Department of HSB, thanks to the automation of the data collection process, employees can spend time on other important tasks instead of manual data entry. This not only saves time but also improves the work efficiency of the entire team.
In addition, eliminating manual data entry also helps to minimize human errors. Data is recorded accurately and synchronized between systems, thereby improving the quality of data management at the school. This transformation also allows the leadership to access data faster and more accurately than ever. Thanks to that, they can make timely decisions based on current information.
In addition, the ability to generate reports easily and quickly has helped HSB track students’ learning progress more effectively. As a result, the school can improve the quality of education and enhance the learning experience for students.
The transition to Zoho Flow has marked a major step forward in data management at Hanoi University of Business and Management. Not only does it improve workflow, this solution also opens up new opportunities for the school to improve the quality of education.
HSB is currently leading the way in applying new technology to optimize workflow and enhance the learning experience for students. The success of this solution not only benefits the school but also contributes to the overall development of Vietnamese education in the digital age.
From the successes achieved by using Zoho Flow, HSB hopes to continue to expand the application of technology in other areas to better serve the growing needs of students and lecturers in the future.
If you are looking for an optimal solution to manage data and automate workflows for your organization, contact Dxforce – Zoho’s official partner in Vietnam. With extensive experience in implementing Zoho solutions, Dxforce will help you make the most of tools such as Zoho Flow, Zoho CRM and Zoho Forms to improve operational efficiency and improve customer experience.