In the era of constant digitalization, businesses need effective communication and customer management tools to enhance their competitive advantage. To provide comprehensive solutions for businesses, Dxforce and Mitek officially cooperate to provide a powerful service ecosystem, including CRM, IP Cloud Call Center, SMS Brandname, and Zalo ZNS.
This cooperation aims to provide businesses with integrated solutions to optimize customer relationship management, improve user experience and enhance operational efficiency.
Why Dxforce cooperate with Mitek?
Dxforce, a leading enterprise in the field of developing and providing technology solutions for businesses, realizing that improving management efficiency and optimizing customer interactions is a key factor for sustainable growth.
With its pioneering strength in CRM solutions, IP Cloud Call Center and support services such as SMS Brandname, Zalo ZNS, Mitek becomes an ideal partner of Dxforce. Both parties are committed to jointly building and providing an advanced customer management system, helping businesses optimize resources and improve business efficiency.
Outstanding services that Dxforce cooperates with Mitek
CRM MiCXM – Effective customer relationship management solution
MiCXM, Mitek’s smart CRM solution, helps businesses easily manage the entire customer lifecycle, from outreach to after-sales. This system integrates features such as storing, analyzing customer data, tracking behavior and creating detailed reports, helping businesses deeply understand customers’ needs and consumption trends.
CRM MiCXM is especially powerful in personalizing customer experiences, allowing businesses to interact with users appropriately, thereby increasing satisfaction and loyalty.
IP Cloud MiPBX Call Center – Flexible Communication Channel
With IP Cloud MiPBX Call Center, Dxforce provides businesses with the ability to connect with customers via multiple channels without investing in complex hardware. MiPBX is designed based on a cloud computing platform, helping to optimize costs and easily integrate with CRM as well as other communication channels.
Businesses can easily customize features such as call transfer, recording storage and communication efficiency tracking, thereby significantly improving the performance of the customer care department.
SMS brandname – Enhance brand recognition
SMS brandname service is an effective direct marketing solution, allowing businesses to send promotional messages and notifications from the brand to target customers with the brand name clearly displayed. This is a powerful tool to help increase brand recognition and create trust with recipients.
SMS Brandname is not only used to notify about promotions and events, but can also be used to remind appointments, notify orders and create closeness in communication.
Zalo ZNS – Active interaction channel via Zalo
With Zalo ZNS, businesses can communicate directly with customers via the Zalo platform – one of the most popular messaging applications in Vietnam. ZNS supports sending customer care messages, order notifications and other related information quickly and conveniently.
The ability to integrate CRM between Dxforce and Mitek ensures that all communications are unified, synchronized and easily managed on a single platform.
Benefits of using Dxforce and Mitek solutions
The cooperation between Dxforce and Mitek provides businesses with a comprehensive set of solutions to optimize customer interaction channels, thereby improving performance and service quality with many outstanding benefits such as:
Save costs: Businesses do not need to invest much in infrastructure and personnel, the IP Cloud call center system and online services help businesses save significantly on operating costs.
Improve customer management efficiency: With integrated CRM, businesses have a comprehensive view of customers, thereby optimizing marketing and customer care activities.
Enhance brand recognition: SMS brandname service helps businesses make an impression on customers through branded messages.
Respond quickly via multiple channels: Zalo ZNS system helps businesses communicate flexibly with customers, create a convenient and friendly communication channel.
Dxforce and Mitek – Partners on the journey of digital transformation
With the development of the market, Dxforce and Mitek understand that businesses need to equip themselves with flexible and modern tools to meet the increasing needs of customers. This cooperation is an important step in providing advanced customer management solutions, aiming at efficiency and the best experience for customers.
Through this cooperation, Dxforce and Mitek not only provide customer support tools but also create a foundation for a solid digital ecosystem. This is an opportunity for businesses, especially small and medium enterprises, to take advantage of modern technology in management, optimize costs and create competitive advantages in the market.
The cooperation between Dxforce and Mitek brings comprehensive technology solutions which are suitable for businesses on the journey of digital transformation. The CRM solution, IP Cloud Call center, SMS brandname and Zalo ZNS not only help to improve customer management efficiency but also create sustainable value for businesses. With a commitment to providing the best services, Dxforce and Mitek are proud to be partners of businesses in building and developing digital ecosystems in Vietnam.
